Contact Safe Home Restoration

What to Expect When You Call

When you contact Safe Home Restoration, you will speak directly with a restoration professional - not a call center or answering service. We will ask you a few questions about your situation to understand the scope of the damage and dispatch the right team with the right equipment.

For emergencies, we guarantee a technician will be at your property within 60 minutes in our primary service area. Once on site, we will conduct a thorough assessment, take moisture readings, document the damage for your insurance claim, and begin the mitigation process immediately to prevent further damage.

We will also help you understand what your insurance policy covers and coordinate directly with your adjuster. Our goal is to make the restoration process as stress-free as possible for you and your family.

What to Do Before We Arrive

If you are dealing with water damage, here are some steps you can take immediately to protect your property and your safety:

• Shut off the water source if possible and safe to do so
• Turn off electricity to affected areas - never enter standing water near electrical outlets or appliances
• Move valuable items, electronics, and important documents to a dry area
• Place aluminum foil or wood blocks under furniture legs to prevent stains on wet carpet
• Do not use a household vacuum to remove water - this is a serious electrical hazard
• Take photos of the damage for your insurance claim
• Avoid walking on wet carpets more than necessary to prevent further damage to the carpet backing

For fire damage, do not attempt to clean soot or smoke residue yourself. Improper cleaning can cause permanent damage to surfaces and fabrics. Wait for our certified technicians to assess the damage and use the appropriate cleaning methods.